Privacy Policy
Azvex Brewing Company Ltd — Privacy Policy
Last updated: 02 December 2025
Azvex Brewing Company Ltd (“Azvex”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, make purchases, create an account, or interact with us in any other way.
By using our website, you agree to the practices set out in this Privacy Policy.
1. Who We Are
Azvex Brewing Company Ltd
Unit 16 King Edward Rise
Gibraltar Row
Liverpool
L3 7HJ
United Kingdom
Companies House Registration Number (CRN): 12606550
VAT Number (VRN): 356994440
We are the “data controller” under UK GDPR and responsible for your personal information.
For any privacy-related queries, contact us at:
📧 [email protected]
2. Personal Data We Collect
We collect the following categories of information:
2.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Billing address and delivery address
- Account login details
- Age verification confirmation (18+)
- Information supplied during customer service enquiries
- Newsletter signup details
We do not store or see full payment card details.
2.2 Automatically Collected Data
When you browse our website, we may collect:
- IP address
- Device type
- Browser information
- Operating system
- Pages visited
- Usage analytics
- Cookies and tracking data (Cookie Policy)
2.3 Information from Third Parties
- Stripe (payment authorisation & fraud checks)
- Delivery couriers (delivery confirmation)
- Email service providers
- Age verification services
3. How We Use Your Personal Data
We use your information to:
3.1 Process and Fulfil Orders
- Manage baskets, checkout and payments
- Verify age (18+)
- Deliver your order
- Handle returns, refunds, and customer service
3.2 Manage Your Account
- Maintain login details
- Provide order history
- Store saved addresses or preferences
3.3 Customer Support & Communication
- Respond to enquiries
- Notify you of order updates
- Provide service messages
3.4 Marketing & Newsletter
With your consent, we may send you:
- Product news
- Special releases
- Promotions and events
You may unsubscribe at any time.
3.5 Website Analytics & Improvement
- Improve our website and user experience
- Prevent fraudulent transactions
- Analyse traffic and behaviour
4. Legal Basis for Processing
We process personal data under the following UK GDPR bases:
- Contract – to process your orders and manage your account
- Consent – for marketing emails and non-essential cookies
- Legitimate interest – to improve our website, prevent fraud, and provide customer support
- Legal obligation – for tax, accounting, and regulatory compliance
5. How We Share Your Personal Data
We share information with trusted third parties necessary for operating our business:
5.1 WooCommerce (Ecommerce Platform)
Used to manage orders, accounts, baskets, and checkout.
5.2 Stripe (Payment Processor)
Used for secure payment processing and fraud prevention.
We do not store your card information.
5.3 Couriers (Parcelforce / Royal Mail)
Used to deliver your orders and handle delivery communication.
5.4 Email & Newsletter Providers
Used to send order updates and marketing communications.
5.5 IT, Hosting & Security Providers
Used to operate the website safely and reliably.
5.6 Legal Authorities
Where required by law or regulation.
We never sell your data to third parties.
6. International Transfers
Some service providers may operate outside the UK or EEA.
Where this occurs, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.
7. Data Retention
We keep personal data only as long as necessary:
- Order information: 6 years (legal requirement)
- Customer accounts: until the account is deleted
- Newsletter data: until you unsubscribe
- Cookie data: based on cookie lifespan (see Cookie Policy)
- Customer service communications: typically up to 24 months
You can request deletion at any time (subject to legal obligations).
8. Your Rights
Under UK GDPR, you can:
- Access your data
- Correct inaccuracies
- Request deletion (“Right to Erasure”)
- Withdraw consent (e.g., marketing)
- Object to certain uses
- Restrict processing
- Request data portability
- Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, contact: [email protected]
9. Security
We use security measures including encryption, secure servers, and role-based access control.
However, no method of transmission is 100% secure.
10. Third-Party Links
This website may contain links to external sites.
We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Policy occasionally.
The latest version will always be available on our website.